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Technical Writing & Editing

Project Management

Content Development

Graphic Design

Experience

Spring 2021
Provided customer support for the Medford School District help desk by analyzing and solving user problems. Created help desk tickets and wrote solutions. Collected data to analyze and quantify UX issues for use in a future user FAQ database.

Spring 2021
Conducted a UX study for the Portland State University English Department to evaluate the usability of its website. Research tools used in the study included surveys, interviews, recruitment, user profiles, and personas.

Summer 2021
Created South Medford High School Computer Lab Assistant Roles & Responsibilities Guide and Edgenuity student educational software user guide.

Fall 2020
Created South Medford High School student user guide for CareerSafe Automotive Safety Course.

Fall 2020
Created sample product data sheets in easyDITA.

Spring 2020
Created user's guide How to Use easyDITA using easyDITA the component content management system - a structured authoring tool.

Spring 2019
Edited a Standard Operating Procedure for Evergreen Air, now Erickson Inc.

Spring 2018
Edited user instructions in iFixit for the Canon PowerShot A200 Lens Replacement.

Fall 2019 - Summer 2021
Coordinated student achievement in Edgenuity (online educational software) for South Medford High School students. Provided technical support to students. Managed student progress and communicated regularly with counselors and administrators.

Fall 2020
Coordinated the classroom roll-out of CareerSafe (OSHA automotive safety educational software) for South Medford High School students. Provided technical support to students. Ensured students met their deadlines and completed the course.

Fall 2020
Created technical content for the website development of  National Science Foundation grant recipients Anne Thompson and Kelly Sutherland.

Summer 2020
Part of a team that created content for the Ooligan Press social media strategy document for Finding the Vein by Jennifer Hanlon Wilde (April 2021).

Winter 2018
Created content for The Hillcrest Committee, a charitable organization in Medford, Oregon. Updated the roles and responsibilities guides for the president and the program auction committee.

Fall 2018 - Summer 2021
Created marketing materials as chair of the marketing and fundraising committee of the Medford Schools Foundation. Materials included posters, flyers, grant applications, and instructions.

Fall 2018 - Summer 2021
Created the content for The Hillcrest Committee auction program for their yearly fundraising event.

Winter 2020
Created logos, posters, menus, and a magazine layout as a Portland State University student.

Technical Skills

MS Office Suite
Google Suite
Slack
Trello Scrum Board
Zoom
Muse Affinity Group
 

DITA/XML
HTML, CSS
Javascript
easyDITA
DITA Open Toolkit
Notepad++
Stack Overflow

Adobe PhotoShop
Adobe Illustrator
Adobe InDesign
MS Publisher
Canva
AP, MLA and MS Style Guides

Weebly
Wix
Squarespace
Acquia Drupal
Google Analytics
Hubspot
Syncsmart.io

Personal Characteristics

Time Management
Collaborator
Subject Matter Research
Audience Analysis
Attention to Detail
Problem Solver
Cooperative
Flexibile
Responsible
Organized
Team Player
Creative

Employment History

Help Desk Tech - 2021
Computer Lab Assistant - 2019-2021
Medford School District 
South Medford High School
Medford, Oregon

Board Member - 2019-Present
Medford Schools Foundation  
Medford, Oregon

Auction Program Chair - 2018-Present
The Hillcrest Committee
Medford, Oregon

Education

MS -Technical and Professional Writing
Portland State University
June 2021

MA - National Security Studies
Georgetown University
June 1993

BA - International Studies
The American University
June 1988

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